Implementation Specialist

Position Overview

VisuWell is changing the multi-billion dollar healthcare industry by innovating the way patients meet with their providers. We are looking for hard-working, enthusiastic professionals who thrive in a fast-paced, ever-changing environment.

Some key ingredients include a leadership team that really cares, an intense interview process (we don’t hire just anyone), great team members who strive for excellence, and a common mission to help people. We hire great people to keep our company strong.

We are hiring an Implementation Specialist to join our team in a time of enormous company growth and industry expansion. Our customers represent some of the largest health systems and provider groups in the country and these organizations have a desire to meet consumer expectations and improve health outcomes while decreasing the cost of care.  They rely on our team to help them reimagine processes/workflows in addition to driving platform adoption.

Do you enjoy travel, teaching, problem-solving, and enabling people for success, while taking satisfaction in results?  This may be the perfect fit for you!

Responsibilities of this position include:

Scope: The Implementation Specialist is responsible for onboarding and training of VisuWell’s SaaS healthcare customers in the United States. This includes effective technology deployment and training for new enterprise customers.

  • Travel up to 75% during busy seasons
  • Take ownership of designated new customers, ensuring a successful training and onboarding experience
  • Serve as a lead advisor during various stages of the implementation process, including, but not limited to coordination of on-site meetings with customers, providing best practices, steering priorities for enhancements, etc
  • Provide direction and leadership through the process of identifying, organizing and collecting customer data and information
  • Provide basic technical software support as needed to help customers utilize the platform
  • Utilize strong written and oral communication skills to process, and resolve incoming calls and emails in a professional manner
  • Document interactions with users in a clear and detailed manner through our CRM/Ticketing system
  • Escalate/resolve reported issues using appropriate company tools and procedures
  • Champion additional projects as needed
  • Work to help customers find creative and effective ways to utilize the product to enhance their respective business practices
  • Work to mitigate any friction points in the user experience in a collaborative effort between the implementation, product and support teams
  • Create and update training documentation as needed
Qualifications:
  • 2+ years of experience related to a technology Implementation/Customer Support role
  • 4-year degree or equivalent experience
  • Willing to relocate to Nashville or Chattanooga
  • Excellent written and verbal communication is a must
  • Ready to travel
  • A proven track record of innovation and creative problem solving under pressure
  • Independent ability to research technical problems and solutions
  • Strong organizational and project management skills with a passion for detail
  • Developed understanding of both desktop and mobile devices (Mac OS, iOS, Windows, Android)
  • Microsoft Office Suite (Word, Excel, PowerPoint)